Privacy policy

This Privacy Policy explains what personal information Crowset collects when you visit crowsetofc.com or buy from us, why we collect it, who we share it with and what you can ask us to do with it. Crowset is the party responsible for the information described on this page.

1. What we collect

Information you give us

Name, email address, phone number and shipping and billing address when you place an order.
The contents of your order and your order history.
Anything you write to us by email, including photographs you attach to a refund or warranty request.
Your email address when you subscribe to our emails.

Payment information

Your card or payment account details go directly to the payment processor that handles the transaction. We do not receive or store your full card number; we see only the payment status, the card brand, the last digits and the billing address.

Information collected automatically

IP address, the approximate location derived from it, device type, operating system, browser and screen size.
Which pages you viewed, what you clicked, what you added to your bag, how long you stayed and which website or advertisement sent you here.
Cookies and similar identifiers set by us and by the services named in section 4.

2. Why we use it

We do not sell your personal information for money. Sharing data with advertising platforms may still count as a "sale" or as "sharing for targeted advertising" under some US state privacy laws; section 6 explains how to opt out.

To process, ship and track your order, and to contact you about it.
To answer support emails and handle refund and warranty requests.
To detect and prevent fraud, chargeback abuse and misuse of the website.
To measure how our website and our advertising perform.
To show you relevant advertising on platforms such as Meta and TikTok, and to build audiences of people similar to our customers.
To send marketing emails when you have opted in. Every message has an unsubscribe link.
To meet our legal, tax and accounting obligations.

3. Who we share it with

We share only what each provider needs in order to do its job.

Our e-commerce, hosting and checkout providers, which run the store, the checkout and our order records.
Payment processors, which charge your payment method and process refunds and disputes.
Our fulfillment partners and the shipping carriers, which receive your name, address, phone number and the items in your order so the package can be prepared, shipped and delivered.
Advertising and analytics platforms, such as Meta and TikTok, which receive website activity and, in hashed form, identifiers such as your email address, so that our advertising can be measured and targeted.
Email and support tools, which send your order notifications and carry our replies to you.
Authorities and advisers, when we are legally required to respond to a lawful request or need to establish or defend a legal claim.

If the business is ever sold or transferred, customer records may transfer with it.

4. Cookies and tracking technologies

We and our providers use cookies, pixels and similar identifiers. Essential cookies keep your bag and your session working, and the store cannot function without them. Advertising pixels record page views, add-to-bag events, checkout starts and purchases so we can measure and target our advertising, and attribution tools read the campaign parameters in the link you arrived on.

You can block or delete cookies in your browser settings, limit ad tracking in your device settings and change your advertising preferences inside your Meta and TikTok accounts. Blocking essential cookies will break checkout.

5. How long we keep it

Order records are kept for as long as we need them for accounting, tax and dispute purposes. Marketing contacts are kept until you unsubscribe or ask to be deleted. Analytics and advertising data follow each provider's own retention schedule.

6. Your rights

Depending on where you live, you can ask us to:

tell you what personal information we hold about you, and give you a copy of it;
correct information that is wrong;
delete your personal information;
stop sending you marketing messages;
opt out of targeted advertising and of the sharing of your data with advertising platforms.

To exercise any of these, email support@crowsetofc.com from the address you used on your order, or include your order number, so that we can confirm it is you. We reply within one business day and complete the request within 30 days. We will not treat you differently, or change your prices, because you made a request. We may keep some records after a deletion request, such as a transaction record we are required to retain for tax purposes.

7. Text messages (SMS)

If you give us your mobile number and agree to receive texts, we use it to send you recurring automated marketing messages, such as cart reminders and offers. Consent is not a condition of purchase.

We do not sell, rent or share your mobile number or your text-message opt-in with third parties for their own marketing. We share them only with the messaging provider that sends our texts on our behalf, and only so it can deliver them.

Reply STOP to any message to stop receiving texts, or HELP for help. Message frequency varies and message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

8. Children

This store is not directed at children under 13, and we do not knowingly collect their personal information. If you believe a child has given us information, email us and we will delete it.

9. Security

Checkout runs over an encrypted connection and payment data is handled by PCI-compliant processors. No method of transmission or storage is perfectly secure, so we cannot promise absolute security.

10. Changes to this policy

We update this page when our practices change. Material changes are posted here before they take effect.

Contact

Email support@crowsetofc.com — we answer within one business day, Monday to Friday, 8 AM to 6 PM Eastern Time.