If something is wrong with your order, we fix it. Read this page before you contact us, so you know exactly how our refunds work.
Crowset does not operate physical returns. There is no return address, no return shipping label and no inspection step. When a refund is approved, you keep the item or pass it on, whichever you prefer, and we send your money back. Your refund is never conditioned on us receiving the product.
You have 30 days from the day your order was delivered to request a refund. Requests made after that window fall outside this policy; defects that show up later are covered by our 90-day warranty.
Email support@crowsetofc.com with:
We reply within one business day and tell you whether the refund is approved.
Approved refunds go back to your original payment method. Allow 5 to 10 business days after approval for the credit to appear on your statement; the exact timing depends on your bank or card issuer. If more than 10 business days have passed since we confirmed the approval and you still see nothing, email us and we will chase it.
Email us as soon as possible if you need to cancel. We can usually stop an order that has not shipped yet, and we refund it in full. Once the order has shipped we can no longer stop it, and the conditions above apply once it is delivered.
We do not run exchanges. If you want a different colour or a different watch, request a refund under this policy and place a new order.
Email support@crowsetofc.com — we answer within one business day, Monday to Friday, 8 AM to 6 PM Eastern Time.