This page tells you how long your order takes and what happens along the way.
Business days are Monday through Friday, excluding US public holidays. Orders placed on a weekend or holiday start processing on the next business day. These are estimates based on normal carrier performance, not guaranteed delivery dates.
Every order is checked and prepared within 2 business days, then handed to the carrier. Orders ship directly from our fulfillment partners to your address in the United States, so pieces from the same order can arrive in separate parcels, on different days, each with its own tracking number.
To receive an order by Wednesday, December 23, place it by Tuesday, December 1 with standard delivery or by Tuesday, December 15 with express.
Standard delivery is free on orders over $79. Below that, and for express, the shipping charge is calculated and shown at checkout before you pay. Prices include any import duties for delivery within the United States; state sales tax is calculated at checkout from your delivery address.
You receive a tracking number by email as soon as your order ships. Tracking can take a business day or two to start showing scans after the label is created; that is normal and does not mean your package is lost. See track your order.
Delivery estimates can be affected by carrier backlogs, severe weather, public holidays, an incorrect or incomplete address or high shipping volume, especially in November and December. If your order passes the maximum delivery estimate, email support@crowsetofc.com with your order number and we will look into it.
You are responsible for the shipping address you enter at checkout. If you spot a mistake, email us immediately: we can usually correct an address before the order ships, but not after.
If your package arrives damaged, is marked delivered but cannot be found, or stops moving in tracking, email support@crowsetofc.com with your order number, and a photo when there is damage. We review the tracking record and settle it under our refund policy. You never have to ship anything back to us.
Email support@crowsetofc.com — we answer within one business day, Monday to Friday, 8 AM to 6 PM Eastern Time.